Shipping policy

Shipping Policy โ€“ SEAME

We offer free shipping on all orders.

Delivery Countries

We deliver to:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand
  • Europe

We use local carriers such as USPS and partner delivery services to ensure your order arrives quickly and securely. For customers in all delivery countries โ€“ no customs fees apply.

Order Confirmation
Once you have placed your order, you will receive a confirmation email. This means we have registered your order in our system and started processing it.

Address changes
Email support@seame-brand.com promptly if an address is incorrect. We will check whether fulfillment can still be changed. Changes are subject to confirmation and cannot be guaranteed once a parcel is being processed or shipped.

Order Tracking
You will receive your tracking code via email within 24 hours after your package leaves our warehouse.

Delivery Details
Below are the average delivery times for all our packages:

If the order date is before 3:00 PM (GMT+01:00) Central European Time (Berlin), processing will still take place on the same day.

Processing Time: 1โ€“2 days (Monโ€“Sat)
Delivery Time: 4โ€“7 days (Monโ€“Sat)

Shipping Costs
We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is no minimum order quantity.

Delayed Orders
If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.

Damaged or incorrect orders
Contact support@seame-brand.com with your purchase details and a description of the issue. Photos are helpful where possible. We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or refund. Necessary return postage is covered where required by law. There is no 7-day cut-off for statutory faulty-goods claims.

If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.

Cancellation
Email support@seame-brand.com promptly to request cancellation. We will check whether fulfillment can still be stopped. A parcel already being processed or shipped may not be interceptable, but this does not remove an applicable statutory withdrawal right, including before delivery. Our return and refund policy explains the return process and refund deadlines.

Contact Information
Store Name: Seame
Company Name: Collective Commerce HK Limited
Company Number: 77499434
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: support@seame-brand.com
Phone: +447723452672

Opening Hours:
Monday to Saturday: 9:00 a.m. to 6:00 p.m. (Central European Time)